About us and how we found you
How did you get my email or phone number?
From public business information: the details Amazon publishes on your seller profile, public trademark records, your company website or a public company register. We don't buy contact lists, and we've never had access to your account. If you'd rather not hear from us, reply "stop" and we won't contact you again.
Why did you contact me out of the blue?
Because we saw it happen. We track the names hijackers use and check the Amazon catalog for them every day. When one landed on your listing, our system flagged it, we checked the listing was still affected, and we wrote to you so you'd hear about it early.
How do you know about my listing before I do?
Hijackers rarely hit one listing. Our radar follows 70 hijacker brand names across Amazon US, UK and Germany, and has flagged more than 6,000 listings with a swapped brand since September 2026. So we usually already know which name replaced yours, how many other listings it has hit and which route gets it back.
Is this a scam? Are you connected to the hijacker?
Fair question, and you should ask it. We have nothing to do with the accounts that do this: we track them because they hit thousands of listings. Check us first: our Trustpilot reviews, my LinkedIn, our registered company (UPLIXA LLC, Wyoming) and our phone number, +1 (307) 243-8244. We never ask for your password, you approve access on Amazon's own page, and you pay nothing until your brand is back. Someone running a scam would want the money first.
Cost and terms
Do I really pay nothing upfront?
Yes. You sign a one-page agreement and add us as a user. We invoice only after your brand name is back on the listing. If it isn't back within 90 days, you pay nothing.
Why can you work without payment upfront?
We check every listing before we take it, and we only take cases we expect to win. If we don't get it back, we don't get paid, so we're as keen to finish as you are.
Is there anything I should know before we start?
One thing. Once we've started the work, if you remove our access or ask us to stop, the fee for that listing is due. It's in the one-page agreement, so there are no surprises.
Several of my listings are affected. How is that priced?
Brand-Back is $299 per listing and Brand-Back + Lock is $499, each invoiced only once it's back. If several of your listings are affected, tell us how many in the free report or on a call, and we'll quote you for all of them.
The process
What do you need from me?
Two things: sign the one-page agreement, and add us as a user in Seller Central with the link we send you. No password or login needed. Real phone photos of your product and packaging help, but they're optional.
How long does it take?
Most listings are back within 2–3 weeks of getting access. Some take longer when Amazon's teams contradict each other; we keep going for up to 90 days.
Will I lose my reviews, ranking or sales history?
No. It's a correction on the same ASIN, not a new listing. Everything stays where it is.
Amazon told me I need permission from the "brand owner". Do I?
No. That's a template reply that treats the hijacker's brand as legitimate. That's exactly what we get reversed.
We've already tried everything. Cases, appeals, Brand Registry. Can you really do this?
Almost every seller who comes to us has been closed out several times. Opened the usual way, these cases get template replies. The free report tells you whether yours is recoverable before you commit.
Your situation
I'm a reseller, not the brand owner. Can you help?
Yes. If you buy from the brand or an authorised distributor, your invoices are the starting point. We work to get the listing back under the real brand, so you can sell and send stock again. If the case needs something from the brand itself, we'll tell you exactly what to ask them for.
I'm not in Brand Registry and have no trademark. Can you still do it?
Yes. Brand Registry helps, but it isn't required. We build the ownership case from your product, packaging, invoices and account.
My trademark or Brand Registry application was declined. Is that a problem?
No. A declined application doesn't stop the brand on your listing being corrected. We build the case on what you do have.
My stock is stuck. Can you get my shipments moving again?
Often the block comes from the brand change, and it clears once the listing is back under the right brand. Sometimes there's a second cause, such as a compliance flag; we handle those too (one UK client had about 400 units released). The free report tells you which one you have.