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Amazon Hijacker Removal

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Amazon Hijacker Removal

Amazon Hijacker & Copycat Removal

What We Offer

Someone Else Is Selling on Your Listing. Get Them Off It.

Unauthorised FBA and FBM sellers, counterfeit units, copycat listings and full brand-name takeovers. We have removed hijackers in a single day and restored 1,000+ listings in cases Amazon Seller Support had already rejected.

listings restored

1 +
Catalog Integrity escalation path
1 %
Review Retention
1 %
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Which Kind of Hijack Are You Dealing With?

“Hijacker” covers eight different problems, and Amazon handles each one through a different route with different evidence. Reporting the wrong one is why so many of these cases get closed with no action. Find yours.

Unauthorised FBA seller on your Buy Box

YOU ARE HERE IF

Another seller is shipping your product through FBA and taking the Buy Box from you.

WHAT WE DO

We document the unauthorised offer, establish your ownership of the brand and listing, and file through the enforcement route that actually results in an offer being pulled — not a generic policy report that gets auto-closed. Where the seller is undercutting on price and diverting your sales, this is usually the fastest case type there is.

TIMELINE :

Often same day. Straightforward cases have been resolved and the Buy Box restored within 24 hours.

01
Unauthorised FBM seller

YOU ARE HERE IF

Someone is listing your product merchant-fulfilled, often sourced from your own retail or wholesale channel.

WHAT WE DO

These need a different approach because the seller frequently has a paper trail that looks legitimate. We build the case around distribution rights and brand control rather than a single policy report, and where necessary run a test buy to document what is actually being shipped.

TIMELINE :

A few days to two weeks depending on how the seller responds.

02
Brand name takeover — someone replaced your brand on your own listings

YOU ARE HERE IF

Your listings now show a different brand name, you cannot edit them, and Seller Support keeps rejecting your case as a "rebranding request".

WHAT WE DO

This is the hardest case type and the one most agencies cannot resolve, because standard Seller Support is the wrong door — it reads the legitimate owner as someone asking to rename their products. We escalate to Amazon's Catalog Integrity team and Brand Protection department with the case built to prove theft rather than a rename. This is how we recovered the Medi-Aid brand after repeated Seller Support denials.

TIMELINE :

Weeks, not days. It is an escalation, not a report. It also has the highest value at stake.

03
Copycat listing — a near-identical clone of your product

YOU ARE HERE IF

Someone has created their own listing that copies your images, your copy, your packaging design or your brand name.

WHAT WE DO

This is not a hijack of your listing — it is a separate ASIN competing with a copy of your assets. The route depends on what was actually taken: copied images and copy are a copyright matter, a confusingly similar brand name is a trademark matter, and copied product design may be a design right or patent matter. We identify which claim is actually enforceable before filing, because a weak claim filed badly can result in your own account being penalised

04

What It Costs While You Wait ?

The damage from a hijacker is not only the units they sell. It is what those units do to the listing afterwards.

  • Lost Buy Box — your ads keep spending, and the sale goes to someone else
  • Price collapse — an undercutting seller resets what the market expects to pay for your product
  • Review damage — a bad experience with a counterfeit unit becomes a one-star review on your listing, permanently
  • Ranking loss — sales velocity moving to another seller pulls your organic rank down with it
  • Ad waste — every dollar of PPC spend on a hijacked listing is funding a competitor
  • Loss of catalogue control — in brand-name takeovers you can lose the ability to edit your own listings at all

What We Need to Start ?

  • Your ASINs and the seller names you are seeing on them
  • Brand Registry status and your trademark registration or application number
  • Screenshots of the offers as they appear now — dated, before the seller changes anything
  • Any case IDs from attempts you have already made, including the rejections
  • For counterfeit cases: a test buy unit, or permission for us to run one
  • Seller Central user permissions: Brand Management, Cases, Inventory Manager (never your login)

OUR PROCESS

How We Run a Hijacker Case

  1. Diagnose the real case type — the eight above are handled through five different Amazon routes.
  2. Evidence first — offers, ownership, test buy where needed, documented and dated before anything is filed.
  3. File through the correct channel — brand enforcement, IP complaint, catalogue correction or escalation. Not a generic seller report.
  4. Escalate when the standard route stalls — including to Catalog Integrity and Brand Protection where the case warrants it.
  5. Restore the listing — content, Buy Box, variation structure and brand attribute back to where they should be.
  6. Monitor — so the next unauthorised offer is caught in hours, not after a month of lost sales.

Removing Them Once Is Not the Same as Keeping Them Off :

Most hijackers come back, and the ones who do not are replaced by the next seller who spots the same opening. Removal is the emergency. Monitoring is what stops it becoming a permanent tax on the brand.

  • Ongoing monitoring of every ASIN for new unauthorised offers
  • Alerts when your listing content, images or brand attribute is changed by anyone else
  • Buy Box and pricing monitoring so undercutting is caught early
  • IP enforcement — trademark, copyright, design right and patent claims filed correctly
  • Brand Registry configuration so your content cannot be overwritten in the first place
Get back your hijacked listings now
Other Services

Amazon Brand Name Change

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Amazon Creative Services

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Talk With Expert

+1 307 243 8244

Email us

sales@uplixa.com

Get in Touch

Hijackers Can Come Back

Removing a hijacker from your listing is important—but staying protected after they’re gone is what helps prevent the same problem from happening again. Hijackers can return, new unauthorized sellers can appear, and your listings can face new threats over time.

Get Ongoing Brand Monitoring With The Growth Plan

Brand monitoring and ongoing account protection are included as part of the UPLIXA Growth Plan. Instead of reacting only after a hijacker damages your listing, our team helps monitor your Amazon presence and identify potential brand protection issues as part of your wider Amazon growth strategy.

What Ongoing Protection Supports

1. Ongoing account and listing monitoring
2. Early identification of potential hijackers
3. Brand protection support
4. Account health oversight
5. A proactive approach instead of one-time fixes

Remove the hijacker today

Process

Our 3-Step Brand Protection Process

01

Investigation & Analysis

We perform a detailed review of your listings, identify unauthorized sellers or copycat products, and determine the most effective resolution strategy.

02

Action & Resolution

Our specialists guide the appropriate reporting and documentation process, helping you address unauthorized activity and protect your listings.

03

Monitor & Prevent

Once the immediate issue is resolved, we continue monitoring your listings and provide recommendations to help reduce future hijacking and copycat risks.

FAQ's

Frequently Asked Questions

Straightforward unauthorised FBA cases have been resolved the same day. Counterfeit cases typically take 4–7 days because they need physical evidence. Brand name takeovers take weeks, because they are escalations rather than reports. Anyone quoting you 24 hours for every case type has not handled the harder ones.

It makes almost every route faster and some routes possible at all. Without it, enforcement options are limited to policy violations rather than brand rights. If you are not enrolled, that is usually the first thing we fix.

Usually yes. Most rejections mean the case went through the wrong channel or the evidence did not match what that channel needed. A large share of the cases we win were rejected before they reached us — including brand takeovers Seller Support had denied repeatedly.

In most FBA hijack cases, yes, and quickly. Where price has been driven down for a long period, the Buy Box may need pricing and inventory adjustments alongside the removal.

Sometimes, but not through a counterfeit claim — and filing a false counterfeit claim can rebound on your own account. These cases are built on distribution rights, brand control and the condition of what is actually being shipped. We will tell you honestly whether the case is winnable before you spend anything.

Many do, which is why monitoring matters more than the removal itself. Ongoing protection catches a new unauthorised offer within hours instead of after a month of lost sales.

Yes. A copycat listing is a separate case type from a hijack of your own ASIN, and it is filed as an IP claim — copyright, trademark or design right depending on what was copied.

Specific Seller Central user permissions only — Brand Management, Cases and Inventory Manager. Never your login, never full account access.

Amazon Growth Agency

Supplement Brands

Send Us the ASIN. We Will Tell You What Kind of Case It Is.

Free, and honest — if the case is not winnable we will tell you that instead of taking the money.

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